A sweet grandmother telephoned St. Joseph’s Hospital, And she timidly asked, “Is it possible to speak
to someone who can tell me how a patient is doing?” The operator responded, “I’ll be glad to help,dear.
What’s the patient’s name and room number?” The grandmother in her weak tremulous voice said,
“Norma Findlay, Room 302.” The operator replied, “Let me place you on hold while I check with her
nurse.” After a few minutes the operator returned to the Phone. “Oh, good news. Her nurse has told me
that Norma is doing very well. Her blood pressure is fine; Her blood work just came back as normal.
And her physician, Dr. Cohen, has scheduled her to ...
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